Privacy Policy

Effective Date: October 2024

The Wild Gourd ("we," "us," "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (thewildgourd.com) and purchase our services.

By using our website, you agree to the practices described in this Privacy Policy. If you do not agree with the terms, please do not use our website.

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and physical address when you place an order or sign up for our email list.
• Payment Information: Credit card details, billing address, and payment history when you purchase our services.
• User Activity Information: IP address, browser type, and information about how you use our website (e.g., which pages you visit and for how long).
• Cookies: Small data files stored on your device that help improve your user experience. You can disable cookies in your browser settings, but this may affect website functionality.

We use the information we collect for the following purposes:

• To process and fulfill your orders, including delivery and payment.
• To send you important updates about your order, including confirmations and scheduling information.
• To respond to your customer service inquiries.
• To send marketing and promotional emails if you have opted in to receive them.
• To improve our website performance and user experience through website analytics.

We do not sell, rent, or trade your personal information to third parties. However, we may share your data with:

• Service Providers: Third-party companies that help us with payment processing, delivery logistics, or website hosting, but only to the extent necessary for them to perform these services.
• Legal Compliance: If required by law, we may disclose your information in response to legal requests or to protect our rights, safety, or the rights of others.

As described in our Terms and Conditions, by purchasing our services, you agree that we may take photographs of your home and décor setup for marketing purposes. These photos may be used on our website and social media platforms. If you prefer that your home not be featured, you can opt out by notifying us in writing prior to the scheduled setup.

We take reasonable precautions to protect your personal information from unauthorized access, loss, or misuse. We use industry-standard encryption protocols to secure sensitive information, such as payment details. However, no data transmission or storage system is 100% secure, and we cannot guarantee the absolute security of your information.

You have the following rights regarding your personal information:

• Access and Correction: You can request access to the personal information we hold about you and ask for corrections if it is inaccurate.
• Opting Out of Marketing: You can unsubscribe from our marketing emails by clicking the "unsubscribe" link in the email or contacting us directly.
• Cookies: You can disable cookies in your browser settings, though this may affect your ability to use certain website features.

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites you visit.

The Wild Gourd does not knowingly collect or solicit personal information from children under the age of 13. If we learn that we have collected personal information from a child without parental consent, we will delete that information as quickly as possible.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Email: thewildgourd@gmail.com